FAQ

Please select:

Postage Costs
Collection / Local Delivery (within TS postcode)
How long will it take to receive my finished job?

What is ‘bleed’?
Can I receive a proof before I pay for my printing?
What file types do you accept and how should I send them?
What is CMYK?
What is the difference between ‘Digital’ and ‘Litho’ printing?
What if I miss the delivery of my printing?
Is your packaging branded? Does it have to be?
What are different weights of paper – 130gsm, 100gsm and 350gsm?


For more information, or to discuss your printing needs in greater detail, call us free on  0800 772 0966 or 01642 983525


Download print templates / guide templates  here

Postage Costs
All the products on our website are available for delivery by Royal Mail or Express Courier Service depending on the total weight / value of your order.
Delivery is FREE to the UK mainland only. Additional charges may apply to Northern Ireland and the Scottish Highlands. These additional costs are beyond our control. A total cost will be available before we commence printing.
Please feel free to contact us at any time to discuss your delivery.
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Free Collection / Local Delivery
We offer a local delivery service within the Cleveland area..  Please contact us to discuss this further. 
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How long will it take to receive my finished job?
We aim to despatch your finished job within 7 working days after confirmation of your proof copies.
Please feel free to call us on 0800 7720966 or 01642 983525
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What is Bleed?
Bleed is needed to ensure your finished product looks its best. Images, background colours and other fills, which are intended to print to the trimmed edge of the page, should be extended 3mm beyond the edge to give a ‘bleed’ and allow for any movement during the cutting process. For more information, please read our artwork guide - here


Can I receive a proof before I pay for my printing?
No. If you require a proof you must first place your order. We will then contact you to discuss your job requirements, layout etc. We then send you a low resolution proof.
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What file types do you accept and how should I send them?
We accept a variety of file types, including PDF,  Publisher and Word. If your files are under 10mb in size, we can accept them via email. If they are 10mb or over, please place them on a CD and send them to us by post. 
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What is CMYK?
Four Colour Process Printing, which is also known as ‘Full Colour Printing’, is a widely used printing technique.
The system uses four base colours – Cyan, Magenta, Yellow and black – and by using combinations of these in various tints, it is possible to produce virtually every colour imaginable!
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What is the difference between ‘Digital’ and ‘Litho’ printing?
Digital printing allows a job to go directly from a computer file, straight to the plate, eliminating the need for films.
Alternatively, litho print (lithology) is a process where a plate is specially coated so ink only sticks to dry areas of the plate. The inked image is then transferred – or offset – on to a rubber blanket, which then makes an impression on the paperQuantities under 1,000 on our website are usually digitally printed.
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What if I miss the delivery of my printing?

If you are not able to take delivery of your order, our courier will leave a card to let you know they tried to make the delivery. They will also provide you with a number to allow you to rearrange delivery
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Is your packaging branded? Does it have to be?
Our packaging is not branded. All orders arrive to you in plain packaging. You have the option for your order to be delivered direct to your customer.
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What are different weights of paper – 130gsm, 100gsm and 350gsm?
Paper and card are specified by their weight in grams per square metre, which is listed as GSM or GM.
For example, fax or photocopier paper is usually 80gsm, a high quality letterhead is 120gsm, a leaflet is 130gsm or 150gsm, a flyer, postcard or a high quality business card is 350gsm. However, these can be changed to accommodate for personal preferences, with higher GSM often making a finished product feel like it is of a higher quality.
Uncoated papers tend to be bulkier than the coated equivalent.
As a rule of thumb, a paper's GSM rating is a good guide to show how thick or stiff the paper will feel.
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For more information, or to discuss your needs in greater detail, feel free to call us on 0800 772 0966 or 01642 983525
or contact us here